Privacy Policy
Last updated: June 15, 2026
RWDesk ("Platform", "we", "us", or "our") operates an online marketplace that connects clients with independent freelancers and service providers.
This Privacy Policy explains how RWDesk collects, uses, stores, and shares personal information when users access or use our website, applications, and related services ("Services").
By creating an account or using the Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect:
To operate our marketplace, facilitate transactions, provide platform functionality, support payouts, and maintain security, we may collect the following information:
Account Information:
We may collect:
* Name
* Email address
* Phone number
* Login credentials
* Profile information
* Business or professional information provided by users
Marketplace and Project Information:
We may collect information related to marketplace activity, including:
* Freelancer profiles
* Client project requirements
* Project descriptions
* Proposals
* Agreements
* Milestones
* Deliverables
* Messages between users
* Ratings and reviews
Payment Information:
Clients may make payments through payment processors integrated with RWDesk, including Stripe or other supported providers.
RWDesk does not store complete payment card information such as:
* Full card numbers
* CVV/security codes
Payment information is transmitted directly to payment processors and processed according to their own privacy policies and security practices.
RWDesk may receive limited transaction information including:
* Payment status
* Transaction reference
* Payment amount
* Platform fees
* Refund or dispute information
Freelancer Payout Information:
Freelancers requesting withdrawals may provide payout information required to complete payments, including:
* Bank account details
* Payment destination information
* Required payout verification information
Payout information may be shared securely with third-party payout providers, including Wise or other supported providers.
RWDesk uses this information only to facilitate marketplace payouts and related payment operations.
Identity Verification Information:
To reduce fraud, protect marketplace users, and satisfy payment provider or compliance requirements, RWDesk may require freelancers to complete identity verification before accessing payout features.
Identity verification may be performed through third-party providers such as Persona.
Information processed may include:
* Identity information
* Verification results
* Documents or information required by the verification provider
RWDesk does not control third-party verification provider practices and such information is processed according to their privacy policies.
2. How We Use Information
RWDesk may use information to:
* Create and manage accounts
* Operate marketplace functionality
* Connect clients and freelancers
* Process payments
* Facilitate freelancer payouts
* Perform identity verification
* Prevent fraud and abuse
* Resolve disputes
* Improve platform performance
* Comply with legal obligations
3. Third-Party Service Providers
RWDesk uses third-party providers to provide marketplace services, including:
Payment Processing:
Payment processing services may be provided by third-party payment providers such as Stripe.
These providers process payment information according to their own policies.
Payout Processing:
Freelancer payouts may be processed through providers such as Wise.
These providers may require additional information to complete transfers and comply with applicable regulations.
Identity Verification:
RWDesk may use identity verification providers such as Persona for user verification and fraud prevention.
Security and Fraud Prevention:
We may share limited information with security, hosting, fraud prevention, and risk management providers.
4. Information Sharing
RWDesk does not sell personal information.
Information may be shared:
Between Users:
Certain information may be visible to clients and freelancers involved in marketplace activities, including:
* Profiles
* Portfolio information
* Reviews
* Project-related details
Service Providers:
Information may be shared with:
* Payment processors
* Payout providers
* Identity verification providers
* Hosting providers
* Security providers
only as necessary to operate the Services.
Legal Requirements"
Information may be disclosed where required by:
* Law
* Court order
* Government authority
* Legal process
or to protect the rights, security, and integrity of RWDesk and its users.
5. International Data Transfers
RWDesk works with global service providers. Your information may be processed or stored in countries outside your location.
By using the Services, you acknowledge that international transfers may occur.
6. Data Security
RWDesk uses reasonable security measures designed to protect user information.
However, no electronic system is completely secure.
Payment, banking, and identity verification information may also be protected according to the security practices of applicable third-party providers.
7. Privacy Rights
Depending on your location, you may request:
* Access to your personal information
* Correction of inaccurate information
* Deletion requests where applicable
Some information may be retained for legal, security, fraud prevention, payment processing, or compliance purposes.
For privacy requests:
[support@rwdesk.com](mailto:support@rwdesk.com)